Guides · 30 min guide
Transfer everything to a new phone
Move your apps, photos, messages and settings from your old phone to your new one.
30 min · iPhone, Samsung, Pixel
Before you start
- Charge both phones and keep them plugged in.
- Back up your old phone first.
- Have your Wi‑Fi password and account passwords ready.
- Turn on the new phone. Follow the setup screens until you see the option to copy from your old phone.
- iPhone to iPhone: Quick Start. Hold the old iPhone near the new one. Scan the animation with the old iPhone, then follow the prompts.
- Samsung: Smart Switch. Choose to copy from your old phone. Connect with a cable or wirelessly, pick what to move, and tap Transfer.
- Pixel: Copy apps & data. Choose to copy from your old phone and connect with a cable or wirelessly.
- Keep both phones close. Leave them on power and Wi‑Fi until it finishes.
- Move your SIM or eSIM. Swap the SIM card, or follow the eSIM transfer prompt.
- Check your apps. Open banking, 2FA and messaging apps. Some need you to sign in again.
If it doesn’t work
iPhone to Android or Android to iPhone
Use Move to iOS (Android to iPhone) or the copy option on your new Android. Or bring both phones in and we’ll do it.
WhatsApp messages didn’t move
Back up WhatsApp in its own settings first, then restore it on the new phone.
Based on the official steps: Apple: Quick Start
Need it fixed?
Most screen, battery and charging port repairs are done while you wait, with a warranty.