Dropping off a phone for repair in Keswick? Do these 5 things first

The 5-minute checklist

• 1. Back it up. Repairs don't erase your phone, but a backup protects your photos if the phone was already failing. See how to back up an iPhone or back up a Samsung or other Android phone.
• 2. Know your passcode. After the repair we test the screen, Face ID or fingerprint, cameras and calls. Some of those checks need the phone unlocked. If you'd rather not share it, tell us at drop-off and we'll go over what we can test with you there.
• 3. Charge it if it will charge. A dead phone has to charge before we can test it, which adds time.
• 4. Take off the case and screen protector. Or let us do it. Just keep the case with you so it doesn't get mixed up.
• 5. Note what's wrong and when it started. "Dropped it Friday, touch stopped working on the left side" helps us find the fault faster than "it's broken".

What you don't need to do

• Don't factory reset it. A reset is for selling a phone, not fixing one. It just means more setup for you after.
• Don't take the SIM out. It's fine where it is.
• Don't try to charge a wet phone. If it got wet, turn it off and bring it in. See what to do when your phone gets wet.

If the screen is black or the phone won't turn on

You can't back up a phone you can't see. Try a force restart first: iPhone or Samsung. If the phone rings but the screen stays black, the display has failed and your data is usually fine.

If it really won't turn on, bring it in anyway. We test it for free, and we can often get photos off a dead phone. See getting photos off a dead phone and phone won't turn on repair.

iPhone or Samsung, same steps

We repair both at our Keswick store. See iPhone screen repair in Keswick, Samsung screen repair in Keswick and battery replacement.

Coming from Queensville or Mount Albert? See phone repair near Queensville or Mount Albert for drive times.

Questions

Related

• Back up your iPhone to iCloud
• Back up an Android phone
• Phone won't turn on? Try these 6 things first.